Support Staff
15+
First line of contact for phonetix users and anyone reaching out through our channels. You'll answer questions, triage issues, and escalate what you can't resolve.
- Minimum age: 15
- Comfortable communicating in written English, clearly and patiently
- Active and reliable — able to check in most days
- No prior professional experience required
Moderation Staff
17+
Keeps our community spaces (Discord and elsewhere) safe, on-topic, and welcoming. Moderators enforce our rules consistently and handle conflict without escalating it.
- Minimum age: 17
- Prior moderation experience (Discord or similar communities) preferred
- Good judgment under pressure and a level head in disputes
- Available across a range of hours, including some evenings/weekends
All ages are minimums, not guarantees of acceptance. Meeting the age bar makes you eligible to apply — it doesn't guarantee a role. All staff positions are unpaid/volunteer unless otherwise agreed in writing, and can be ended by either side at any time.